Not the Happiest Place on Earth
I just had to run down to the Liberty Tree Mall to get some clothes for my upcoming trip to The Happiest Place on Earth. I stopped to get a bite to eat at Subway because I was starving, and it was the first place I saw. Behind the counter were two Registry worker types that obvious weren't following the Jared diet and really hated their jobs. The minute I started to order, I knew I didn't want to eat there. These two women were just miserable. Big ugly pouts on their faces. I ordered some pre-named sandwich that looked yummy in the picture, so I didn't think I would have to make a lot of decisions. "What kind of bread?" "What do you want on it?" "Do you want it toasted?" All with a big scowl. I guess I gave all the wrong answers because I ended up with the most disgusting sadwhich I've ever had in my life.
Rule number 1 of marketing a chain: You can spend a fortune to market yourself as a friendly, healthy, fast food alternative, but if the customer's experience is a boilded bag of chicken microwaved on soggy bread, and the customer service is akin to the RMV, than all your marketing dollars are wasted.
Here's a visual of my experience. Was going to use this as the top of post photo, but it was just a little TOO disgusting.