Not the Happiest Place on Earth
I just had to run down to the Liberty Tree Mall to get some clothes for my upcoming trip to The Happiest Place on Earth. I stopped to get a bite to eat at Subway because I was starving, and it was the first place I saw. Behind the counter were two Registry worker types that obvious weren't following the Jared diet and really hated their jobs. The minute I started to order, I knew I didn't want to eat there. These two women were just miserable. Big ugly pouts on their faces. I ordered some pre-named sandwich that looked yummy in the picture, so I didn't think I would have to make a lot of decisions. "What kind of bread?" "What do you want on it?" "Do you want it toasted?" All with a big scowl. I guess I gave all the wrong answers because I ended up with the most disgusting sadwhich I've ever had in my life.
Rule number 1 of marketing a chain: You can spend a fortune to market yourself as a friendly, healthy, fast food alternative, but if the customer's experience is a boilded bag of chicken microwaved on soggy bread, and the customer service is akin to the RMV, than all your marketing dollars are wasted.
Here's a visual of my experience. Was going to use this as the top of post photo, but it was just a little TOO disgusting.
posted by Cranky at 9:27 AM
5 Comments:
I never get anything "cooked" from Subway.
2:19 PM
Next time, go to the North Shore Mall and get something from Chick-fil-A. The people behind the counter are always incredibly nice. Sometimes if I'm having a rough day I just get some waffle fries so I can bask in the warmth.
4:07 PM
Who is the poor bastid wering the sub suit?!
4:42 PM
Well said (and where the heck have ya gone lately...we miss you!) The customer-employee interface is the most critical determinant of repeat business, and this is where most companies choose to hire ill-trained minimum-wage morons. Way to go, losers.
That picture's going to give me nightmares. Gaa!
Drop by my blog and say hi when you chime back in, k?
4:46 PM
Maybe if the girls working in there had to wear the horrible giant sub costume (I had to once, in the middle of summer - it was terrible) then they could have a good excuse for their grumpy, hateful attitude.
Unfortunately, most businesses where there is any kind of employee/customer interaction have a lack of control. I can't believe how many places I go and the customer service is just awful. From the bank, grocery store, gas stations (usually the worst) to even bars & restaurants where the employees earn their living off of tips. I try to remember the worst of them and stick to places where I know the customer service is good.
2:01 PM
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